Overview
Representative for Customer Service
Classic Collision is now looking for someone to work in customer service. Classic Collision was founded in 1983 in Atlanta, Georgia, with a single goal: to provide honest and high-quality service to its clients. Join a company that is growing quickly and whose goal is to make sure that every car we fix and customer we serve is safe, of high quality, honest, and touched by our heart.
Classic Collision gives reasonable pay, perks, and chances to move up in your job.
We’re excited for you to join our team!
The Customer Service Representative (CSR) is the first person a customer talks to at Classic Collision.
What You Need to Do
- Taking incoming calls
- Making calls to other people
- Getting and checking information that is used to make schedules.
- Getting to know people and showing that you care about them.
- The act of putting facts into a database
- Getting angry or furious people to calm down.
- Giving ideas on how to make Standard Operating Procedures better.
- Talking on the phone and through email with both internal and external users.
- juggling between different parts of your job.
- Taking on extra duties when they’re needed.
Required Skills
It’s best to have a high school diploma or GED.
Collision experience as a customer service rep, receptionist, or insurance agent, ideally in a high-volume inbound and outbound setting where they had to enter data during calls. Attention to detail, the ability to do more than one thing at once in a busy workplace, good speaking, writing, and listening communication skills, and being on time and able to show up for work every day. Good computer skills: CCC, web-based apps, and Google Maps Type 3 wpm Being able to adjust to a work world that is growing and changing all the time. As a key part of our team, you will work with both internal and external customer service workers to give our clients the best service possible. This chance opens up a world of career growth and development possibilities. Speaking two languages is a plus.
Skills and behaviors:
Honesty means being honest and responsible at all times and in all situations
Customer Service—Give the best customer service possible, and make sure customers are happy and stay with you.
Innovation: Comes up with new ways to do business and shows them off.
Teamwork: Helps build a good team mood and backs up everyone’s efforts to do well.
