Overview
The whole job description
Representative for Customer Service
Classic Collision is now looking for someone to work in customer service. Classic Collision was founded in 1983 in Atlanta, Georgia, with a single goal: to provide honest and high-quality service to its clients. Join a company that is growing quickly and whose goal is to make sure that every car we fix and customer we serve is safe, of high quality, honest, and touched by our heart.
Classic Collision gives reasonable pay, perks, and chances to move up in your job.
We’re excited for you to join our team!
The Customer Service Representative (CSR) is the first person a customer talks to at Classic Collision.
What You Need to Do
- Taking incoming calls
- Making calls to other people
- Getting and checking information that is used to make schedules.
- Getting to know people and showing that you care about them.
- The act of putting facts into a database
- Getting angry or furious people to calm down.
- Giving ideas on how to make Standard Operating Procedures better.
- Talking on the phone and through email with both internal and external users.
- juggling between different parts of your job.
- Taking on extra duties when they’re needed.
Required Skills
It’s best to have a high school diploma or GED.
Collision experience as a customer service rep, receptionist, or insurance agent, ideally in a high-volume inbound and outbound setting where they had to enter data during calls. Attention to detail, the ability to do more than one thing at once in a busy workplace, good speaking, writing, and listening communication skills, and being on time and able to show up for work every day. Good computer skills: CCC, web-based apps, and Google Maps Type 3 wpm Being able to adjust to a work world that is growing and changing all the time. As a key part of our team, you will work with both internal and external customer service workers to give our clients the best service possible. This chance opens up a world of career growth and development possibilities. Speaking two languages is a plus.
Skills and behaviors:
Honesty means being honest and responsible at all times and in all situations
Customer Service—Give the best customer service possible, and make sure customers are happy and stay with you.
Innovation: Comes up with new ways to do business and shows them off.
Teamwork: Helps build a good team mood and backs up everyone’s efforts to do well.
Environmental and physical
The employee has to talk and hear while doing this job. It is common for the worker to have to stand, sit, and walk for long amounts of time. The worker may have to reach with their hands and arms and move things that weigh up to twenty pounds sometimes. Some of the vision skills needed for this job are close vision, peripheral vision, and the ability to change focus. It is also necessary to be able to judge the correctness, neatness, and completeness of the work that is given. The physical requirements listed here are typical of those that an employee must meet in order to do the most important parts of this job. People with disabilities may be able to do the important job with the help of reasonable modifications.
Classic Collision is an employer that encourages everyone:
Classic Collision is an equal-opportunity employer, which means that they don’t treat employees or applicants differently because of their age, race, national origin, physical or mental disability, religion, sex (including pregnancy), sexual orientation, or any other factor that is protected by federal, state, and local laws.
Adjustments that are reasonable:
Classic Collision is an equal-opportunity workplace that wants to work with people with disabilities and make fair arrangements for them. If you have a disability and think you need a fair accommodation to look for a job or fill out an online application, please let us know.
email. This email address is only visible to help disabled job seekers who can’t apply online because of their condition.
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