Overview
The whole job description
Our main goal is to provide excellent customer service, and we have a spot open for you on this exciting team. This is a great chance to start or advance your job in a fun, team-based setting where you can take on new tasks and grow professionally. You’ll have to do needed training and learn about the products and systems that you’ll need to answer questions about car policies from customers, operations, and staff at the agent’s agency. We need skilled people who will love being on the front lines and giving great service to our customers over the phone. Bring a strong ability to think critically and a “can do” attitude to this fast-paced job.
As a Service Professional at one of the biggest mutual insurance companies in the U.S., you can take the customer service skills you’ve learned over the years to the next level or start a new job path today! We need people who can speak both English and Spanish to work for us.
**We will give a $250 signing bonus to new hires who have a property and liability license even though it is not needed for the job**
To train for this job, you have to be in the office full-time, Monday through Friday, 9 AM to 6 PM CST.
What You Are Going To Do
When a customer calls, you will be the first person on The Customer Service Team to answer the phone. Besides that, you will:
- Makes sure our insureds and buyers have a good experience by removing spots of stress and making the process easy. Listens to and evaluates what the customer wants so that the right steps can be taken to meet their needs. As a customer’s main point of contact, builds good relationships with them and earns their trust, loyalty, and business by handling requests with knowledge, understanding, and good judgment. Responds quickly to customer needs and meets or beats service standards.
- Getting a lot of calls for their given line of work and helping our customers and insureds right away when they need service. Some of these needs are finding, giving, or getting information or paperwork, directions on how to move forward with a claim, answering questions, moving or switching calls as needed, entering data to start a claim, and so on.
- Uses a variety of systems and tools to give and receive information, keep track of what was done, and accurately handle service issues for customers and insureds.
- The right system program kept track of and stored information from every call and/or internet request. It could be about a loss, getting paperwork, handling payments, changing rules with customers, and so on.
- Uses normal methods to look into and find call center problems and issues. May help with dealing with problems and letting coworkers and management know about changes. As needed, brings up more complicated problems.
- Reports on problems, trends, and customer comments gathered from exchanges to help with ongoing growth.
- Learn about systems and a number of program trainings that are related to policy handling.
How It Works
You must meet the following requirements in order to be considered for this exclusive chance:
- Diploma from high school
- Spanish skills are desired but not necessary.
- Good people skills are needed to deal with customer problems in a skilled way.
- Communicate clearly and correctly both orally and in writing.
- Know how to use a computer, know how to use a keyboard, and know how to use programs like Word and Excel.
- To do well in this job, you need to be able to use a variety of technology tools to do research and correctly handle customer service issues.
- Ability to meet or exceed attendance standards, making attendance consistent and easy to plan for. This job has hours at night, on the weekends, and on holidays.
- Basic critical thought, imagination, and problem-solving skills are needed to find a good answer.
- A property and casualty license is desirable but not necessary.
Thanks for being interested!
Amelia Sacco
Email: amelia.sacco@sentry.com
Equal Chance to Get a Job
Sentry is an employer that does not discriminate. We don’t allow hiring to be based on race, color, national origin, religion, sex, disability, age, marriage status, or sexual orientation. This is our policy.